At Civis Liber, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect the personal information you provide when you visit our website, make a purchase, or interact with us in any way.

By using our website and services, you agree to the collection and use of your personal data as described in this policy. If you do not agree with our privacy practices, please do not use our website.

1. Information We Collect

We collect information in the following ways:

1.1 Personal Identification Information

When you make a purchase, sign up for an account, or contact us, we may collect personal information such as:

• Full Name

• Email Address

• Phone Number

• Shipping Address

• Payment Information (e.g., credit card or payment gateway details)

• Order History

1.2 Non-Personal Information

We also collect non-personal data to improve your experience on our website, including:

• Device Information (e.g., IP address, browser type, operating system)

• Website Usage Data (e.g., pages visited, time spent on the site, actions taken)

• Cookies and Tracking Technologies (for analytics and personalization)

2. How We Use Your Information

We use the information we collect to provide and improve our services, and for the following purposes:

2.1 Order Fulfillment

To process your orders, deliver products, and send order confirmations, invoices, and updates about your purchase.

2.2 Customer Support

To respond to your inquiries, address any issues with your order, and provide customer service.

2.3 Marketing and Promotions

With your consent, we may use your contact details to send promotional emails or newsletters about new products, special offers, or events. You can opt-out of receiving these communications at any time.

2.4 Website Improvement

To personalize your browsing experience, analyze how you use our website, and improve our content, design, and user experience.

2.5 Legal Compliance

To comply with legal obligations, resolve disputes, and enforce our agreements (e.g., Terms and Conditions).

3. How We Protect Your Information

We take the security of your personal data seriously and have implemented reasonable measures to protect it. These include:

• SSL Encryption: We use Secure Socket Layer (SSL) encryption to protect your payment and personal data during transactions.

• Access Control: We restrict access to your personal information to authorized personnel only.

• Payment Security: All payment information is processed through secure, third-party payment gateways. Civis Liber does not store sensitive payment information, such as credit card numbers.

Despite our efforts to safeguard your data, please be aware that no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we strive to implement all reasonable measures.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the functionality of our website and track visitors’ actions. Cookies are small files stored on your device that help us analyze web traffic and personalize your experience.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

For more information on how we use cookies, please refer to our Cookie Policy.

5. Sharing Your Information

We respect your privacy and do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following situations:

5.1 Service Providers

We may share your information with trusted third-party companies that help us process orders, manage payments, or provide other services, such as shipping and email marketing. These companies are only allowed to use your information to provide the services we request and are required to maintain the confidentiality and security of your data.

5.2 Legal Requirements

We may disclose your personal information if required by law, regulation, or legal process, or in response to lawful requests by public authorities (e.g., government or law enforcement).

6. Your Rights and Choices

6.1 Access and Correction

You have the right to access and update your personal information at any time. You can log in to your account to update your details or contact us for assistance.

6.2 Opt-Out of Marketing Communications

If you no longer wish to receive marketing communications, you can unsubscribe by clicking the “unsubscribe” link in any email we send or by contacting us directly.

6.3 Request for Deletion

You may request the deletion of your personal data at any time. However, please note that we may need to retain certain information for legal or administrative purposes.

7. Third-Party Links

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect or solicit personal information from children. If you believe we have collected information from a child under 18, please contact us immediately, and we will delete that information.

9. Changes to this Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page, and the Effective Date will be updated accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

• Email: support@civisliber.co.za

• Phone: (+44 )7918 194638

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described above.